1. Introduction

Golden Rulo Co., Ltd. (the company that owns and operates "The Padel Society" mobile app, hereinafter referred to as "The Padel Society", "we", "our", or "us") takes your privacy seriously. This Privacy Policy describes how we collect, use, disclose, store and/or process the personal data you provide when you use our mobile app.

The App is aimed primarily at Users residing in Thailand. We do not ensure that the App complies with the laws of other countries, nor do we ensure the provision of services outside of Thailand.

2. Information We Collect

When you use our App, we may collect the following types of personal data:

a) Personal and Contact Information: Such as your email, full name, nationality, profile picture (optional), gender (optional), age, date of birth (optional), and phone number (optional).

b) Financial Information: Information about your payment methods, such as credit/debit card details, is collected for processing payments securely.

c) Location Data: We may collect your location data from your mobile device to provide location-based services related to nearby padel courts.

d) Technical Data: Information about the devices and software you use to access our App, such as IP address, device ID, browser type, operating system, and mobile network data.

e) Usage Data: Information about how you use and interact with our App, including your bookings, cancellations, and other activities.

f) Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We may use the personal data we collect for the following purposes:

a) To provide, operate, maintain, and improve our App and services.

b) To process your bookings and payments for padel court reservations.

c) To communicate with you about your account, and bookings, or respond to inquiries.

d) To personalize your experience and provide relevant content and recommendations.

e) To detect and prevent fraud or other unlawful activities.

f) To comply with legal obligations and protect our rights and property.

g) For marketing purposes, such as sending promotional offers and newsletters (with your consent).

h) To conduct research, analyze data, and improve our services.

4. Data Sharing and Disclosure

We may share your data with third parties in the following circumstances:

a) With service providers that assist us in operating our business and providing services to you.

b) With padel court facilities or clubs to facilitate your bookings and use of their services.

c) If required to do so by law or in response to legal process, to protect our rights, or in an emergency.

d) With your consent or at your direction.

e) If we undergo a merger, acquisition, bankruptcy, or other organizational restructuring.
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We will not sell, rent, or trade your personal data to any third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We will retain your  data only for as long as necessary to fulfill the purposes outlined in this Privacy Poicy, unless a longer retention period is required or permitted by law.

7. Your Rights

You may have certain rights regarding your data, subject to local data protection laws. These may include the rights to access, rectify, port, erase, restrict, or object to the processing of your data. To exercise these rights, please contact us using the information provided below

8. Children's Privacy

Our App is intended for users aged 18 years and over. We do not knowingly collect personal data from children under the age of 18. If you are a parent or guardian and become aware that your child has provided personal data without your consent, please contact us, and we will take steps to remove that information.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our App, and we will notify you of any significant changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Address: 3249 Rama 4 Road, Khlong Tan, Khlong Toei District, Bangkok 10110
• Email: hello@thepadelsociety.co
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By using our App, you consent to the data practices described in this Privacy Policy.

11. Purpose of Use

We use and disclose personal data for the purposes described below following applicable local laws and, if required, upon obtaining your consent.

a) To facilitate your use of the App and its features.

b) To administer and manage your account.

c) To conduct analytics, research, business development, and improve our services:

    - To better understand user experience and customize the App.

    - To identify visitors on the App.

    - To conduct surveys and research on user demographics and behavior.

    - To derive further attributes relating to you based on provided personal data, to offer more targeted and relevant information.

    - To conduct data analysis, testing, research, and monitor usage, and activity trends.

    - To further develop our products and services.

d) For legal and operational purposes:

    - To ascertain your identity for fraud detection purposes.

    - To verify information with third parties for accuracy.

    - To process complaints, feedback, and enforcement actions related to content you upload.

    - To produce statistics and research for internal reporting and record-keeping.

    - To store, host, and back up your personal data for operational, legal, or business purposes.

    - To share personal data in connection with any proposed sale, merger, or acquisition of our business, in compliance with applicable data protection laws.

    - To prevent or investigate any actual or suspected violations of our policies, fraud, unlawful activity, or misconduct related to your use of our services.

    - To perform due diligence checks.

    - To comply with legal and regulatory requirements, including law enforcement requests, requests from governmental or regulatory authorities, or as otherwise deemed necessary by us.

    - To protect the life, health, or personal safety of our employees, users, and/or the public.

e) Any other purpose for which your consent has been obtained, in compliance with our obligations under applicable laws.

12. Withdrawal of Consent

You may communicate the withdrawal of your consent to the continued use, disclosure, storage, and/or processing of your data by contacting us using the contact details below, subject to the conditions and/or limitations imposed by applicable laws or regulations.

If you withdraw your consent or exercise your rights under applicable local laws, we may not be able to continue providing the App or services to you, or perform any contract we have with you. Our legal rights and remedies are expressly reserved in such an event.

13. Marketing Information

You may unsubscribe from receiving marketing information at any time in our mobile application settings or by using the unsubscribe function within the electronic marketing material.

14. Updating Your Personal Data

The personal data you provide to us must be accurate and complete for you to continue using the App and for us to provide the services. You are responsible for informing us of changes to yourdata or if you believe that the personal data we have about you is inaccurate, incomplete, misleading, or out of date.

You can update your data anytime by accessing your account on the App.

We may share updates to your data with third parties and our affiliates with whom we have shared your  data if it is still necessary for the stated purposes.

15. Accessing and Correcting Your Personal Data

You may request information about your personal data which we have collected or enquire about how your personal data may have been used, disclosed, stored, or processed by us via the personal account information setting on our App or by contacting us using the contact details provided below. You may also request correction of any error or omission in your personal data which we have collected in the same way. To facilitate the processing of your request, it may be necessary for us to request further information relating to your request. Where permissible under law, we may refuse such correction requests if deemed vexatious or unreasonable.

Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

16. Security of Your Personal Data

To safeguard your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification, or similar risks during the course of your use of our App, we have introduced appropriate administrative, physical, and technical measures such as:
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a) Restricting access to personal data to individuals who require access.

b) Maintaining technology products to prevent unauthorized computer access.

c) Using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details.

d) Implementing other security measures as required by applicable law.
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You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. You are also advised to exercise caution with respect to the sharing of your personal data and your authentication/security details (such as passwords, credit card details, transaction details) outside of our App.

17. Retention of Personal Data

We will only retain your personal data for as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected.

We will cease to retain your personal data by securely disposing of it or removing the means by which the data can be associated with you through anonymization, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.

18. Minors

Our App is intended for users aged 18 years and over. We do not knowingly collect personal data from children under the age of 18.

You hereby confirm and warrant that you are above the age of 18 and capable of understanding and accepting the terms of this Privacy Policy. If you are under 18, you may use our App only with the involvement of a parent or legal guardian.

As a parent or legal guardian, please do not allow minors under your care to submit personal data to us. In the event that such personal data of a minor is disclosed to us, you hereby consent to the processing of the minor's personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

We will not be responsible for any unauthorized use of the App by yourself, users who act on your behalf, or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the App and take necessary steps to prevent any misuse.

19. Third Party Sites

The App may contain links to other websites operated by other parties. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

Please note that even if the third party is affiliated with us, we have no control over these third-party websites, each of which may have their own separate privacy and data collection practices independent of us. We, therefore, have no responsibility or liability for the content, security arrangements (or lack thereof), and activities of these linked sites. These linked sites are only for your convenience, and you, therefore, access them at your own risk. Nonetheless, we seek to protect the integrity of our App, and we welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).

20. Questions, Feedback, Concerns, Suggestions or Complaints

If you have any questions on personal data protection or data privacy, please refer to our list of frequently asked questions on data protection/privacy.

If you have other concerns about our data protection/privacy practices or wish to exercise any rights you may have under applicable law, please feel free to contact us on hello@thepadelsociety.co

By using our App, you consent to the data practices described in this Privacy Policy.